Support
A question or a problem? Write to us at bonjour.keepii@outlook.com and include your iPhone model and iOS version. We will reply as soon as we can.
Frequently asked questions
What does KEEPii do with my photos?
KEEPii analyzes your photo library on your iPhone to find duplicates, similar photos, screenshots, large videos, blurry photos, documents, bursts, places, and portraits or group photos. It never deletes anything on its own.
Are my deleted photos gone for good?
No. Every deletion goes through Apple's confirmation, and the items stay for 30 days in the “Recently Deleted” album of the Photos app, where you can recover them. The space is only truly freed after that delay, or when you empty that album.
I can't see all my photos
If you chose “Limited Access” to your photos, KEEPii only sees the selection you allowed. Open Settings › KEEPii › Photos to allow full access or change the selection. Photos stored only in iCloud and not on the iPhone may also appear more slowly or stay blurry.
The first analysis takes a while
The first analysis of a large library can take several minutes. Keep KEEPii open and the iPhone unlocked: the analysis resumes where it stopped, and later launches are much faster because only new or modified photos are analyzed.
Why does “Places” need the Internet?
To name the cities, KEEPii asks Apple for the name of an area using approximate coordinates. No photo is sent. When offline, the names already found remain available and the others appear later.
How do the 200 free deletions work?
You can delete up to 200 photos or videos in total for free (a Live Photo counts as one). The indicator on the home screen shows what is left. After that, a one-time purchase, “KEEPii Unlimited, for life”, unlocks unlimited deletions with no subscription. You can also buy it at any time with the “∞ Unlimited” button on the home screen.
How do I restore my purchase (reinstall, new iPhone)?
Use the same Apple account, open KEEPii and tap “Restore Purchases”: on the unlock screen (the “∞ Unlimited” button on the home screen) or in Statistics. The purchase is also recognized automatically at launch in most cases. If it does not work, make sure you are signed in with the Apple account that made the purchase.
How do I get a refund?
Purchases are handled by Apple and we never see your payment details. To request a refund, go to reportaproblem.apple.com.
Which languages does KEEPii support?
French, English, Spanish, German, Italian, Portuguese (Brazil), Dutch, Japanese, Hebrew, Arabic, Simplified Chinese and Traditional Chinese. The app follows your iPhone's language.
Which iPhone do I need?
KEEPii runs on iPhone with iOS 26.6 or later.
Privacy
KEEPii collects no data about you. Full details are in the privacy policy.